Hue & Bloom Studio Privacy Notice

This privacy notice provides you with details of how we collect and process your personal data through your use of our website (www.hueandbloomstudio.co.uk), contact us to enquire about or book our services, or when we provide services to you . Tara-Jane Taylor, trading as Hue and Bloom Studio, is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

If you need to email us about anything related to this privacy notice, you can email us at hello@hueandbloomstudio.co.uk

If any of your personal information changes (e.g. email, name, or address), please email us at the above email address and let us know how it has changed. From time to time we may email you to check that the personal data we hold for you is accurate and up to date.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:
– Names and contact details
– Addresses
– Purchase or account history
– Payment details (including card or bank information for transfers)
– Website user information (including user journeys and cookie tracking)
– Photographs or video recordings
– Records of meetings and decisions
– Information relating to compliments or complaints
– Body measurements (such as clothing size), style preferences, and information relating to your colouring and appearance (including results from colour analysis assessments)

We collect or use the following information for service updates or marketing purposes:
– Names and contact details
– Marketing preferences
– Recorded images, such as photos or videos
– Purchase or viewing history
– Records of consent, where appropriate

Our website uses cookies and similar tracking technologies; see our full Cookie Policy, including information about how to manage your cookie preferences.

We collect or use the following personal information for dealing with queries, complaints or claims:
– Names and contact details
– Address
– Purchase or service history
– Customer or client accounts and records
– Financial transaction information
– Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
– Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
– Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
– Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
– Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
– Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
– Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
– Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:
– Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
– Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: maintaining client records to provide continuity of service.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
– Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
– Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
– Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: maintaining records to resolve any disputes arising from service delivery.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

– Directly from you (when you enquire, book, or communicate with us)
– Observed or generated during service delivery (information we observe, record, or produce as part of carrying out a service, such as your colour analysis result, and relevant notes about your colouring or body shape)
 
How long we keep information

– Client records – If you book a service with us, we retain your personal information, including your session notes and results, for 3 years from the date of your last appointment. This allows us to provide continuity of service if you return to us.
– Financial records – Any records relating to a transaction are retained for 6 years in line with HMRC requirements.
– Enquiries – If you contact us but do not go on to book a service, we retain your information for 12 months from the date of your last contact. This covers the possibility that you may wish to return to us within that period.

After the relevant retention period, your information is securely deleted.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors

We use a small number of third-party tools and services to run our business. These act as data processors, meaning they process personal data on our behalf. The providers we currently use include:
– Google LLC – for cloud storage of client records (Google Drive)
– Canva Pty Ltd – for design, which may include client testimonials, images, and video where you have given explicit consent
– WhatsApp LLC (Meta) – for client communications
– Meta Platforms Ireland Limited – for marketing via Instagram and Facebook
– Microsoft – for client communications via email (Microsoft Outlook)
– SureForms – our form management system used for our Contact Form on our website
– LatePoint – our appointment booking system used to schedule and manage your service. 
– Stripe – for payment processing, analytics, and service improvement. Note: Stripe collects data via cookies and similar technologies. This data includes transaction details and device identifiers used for fraud detection and authentication. See Stripe’s privacy policy: https://stripe.com/privacy for further information.

Some of these providers store or process data outside the UK, including in the United States. Where this occurs, the transfer is subject to appropriate safeguards under UK GDPR. For further information or to obtain a copy of the appropriate safeguard for any of the transfers detailed above, please contact us using the contact information provided above.

Your personal data may also be stored locally on password-protected devices used in the course of our business, including a laptop and mobile phone.

We do not sell your personal data to any third party.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated
16th July 2026