Hue & Bloom Studio Terms & Conditions

These Terms & Conditions apply to all services provided and gift cards sold by Tara-Jane Taylor, trading as Hue & Bloom Studio. By booking a service or purchasing a gift card, you agree to the applicable terms set out below. Please read them carefully before making a booking or purchase.

1. Booking and Payment

Client eligibility
Bookings must be made by an adult aged 18 or over. Colour analysis is generally recommended for clients aged 16 and over. If you wish to book for someone younger than 16, please contact Hue & Bloom Studio before making a booking.

1.1 Colour Analysis

Full payment is required at the time of booking to secure your appointment.

1.2 Wardrobe Edit

A payment of 50% of the total service fee is required at the time of booking to secure your service.

The remaining balance is due 72 hours before your scheduled appointment. Where a booking is made within 72 hours of the appointment, full payment is required at the time of booking.

1.3 Personal Shopping – Virtual Service

A payment of 50% of the total service fee is required at the time of booking to secure your service and allow initial consultation, planning and research to begin.

Following the initial consultation and review of your style preferences and brief, we will prepare a mood board or style direction for your approval. The remaining balance is due once you have approved the mood board and before we begin the final stage of shopping research and prepare your personalised online shopping recommendations in the form of a lookbook.

The delivery date for your completed lookbook will be agreed with you once the remaining balance has been received.

1.4 Personal Shopping – In-Person Service

A payment of 50% of the total service fee is required at the time of booking to secure your service and allow initial consultation, planning and preparation to begin.

The date and arrangements for your in-person shopping session will be agreed with you in advance. The remaining balance is due 72 hours before the agreed shopping date. Where a booking is made within 72 hours of the shopping date, full payment is required at the time of booking.
The shopping session will take place once full payment has been received.

1.5 Styling Packages & Savings

You may book individual services or build your styling journey by adding further services at a later date.

A saving of £50 is available when booking two eligible services, and a total saving of £100 is available when booking all three stages of the styling journey. Savings are calculated against the standard individual prices of the included services. If you wish to add a further service and receive the applicable package discount, the additional service must be paid for in full at the time of booking.

The 50% payment arrangement available for individual bookings does not apply to services booked with a package discount. If you choose the standard payment arrangement for an individual service, the applicable package discount will not apply.

The £50 and £100 package savings cannot be combined with each other or with other promotions or offers. The total saving for all three stages is £100, not £50 per service or an additional £100 on top of an existing discount.

2. Cancellation and Rescheduling

Rescheduling by the client
Your appointment may be rescheduled once, provided you give at least 24 hours’ notice before your scheduled appointment time. Rescheduling requests made with less than 24 hours’ notice, or any subsequent rescheduling request, may result in a cancellation charge or the retention of some or all of the payment, depending on the circumstances and work already undertaken. We understand that unexpected circumstances can arise, and requests outside these terms will be considered on a case-by-case basis.

Cancellation by the client
Colour analysis appointments: Bookings are non-refundable, subject to your statutory rights. If you need to cancel, please contact Hue & Bloom Studio as soon as possible. Refunds may be considered in exceptional circumstances.

Wardrobe editing and personal shopping services: If you cancel a service, any refund will take into account the work already completed, any reasonable costs incurred, and your applicable statutory rights. Where appropriate, an amount may be retained to reflect work completed and costs reasonably incurred.

Cancellation by Hue & Bloom Studio
If we need to cancel a service, we will provide as much notice as reasonably possible and offer you a choice of a refund for the cancelled service or an alternative date. Where a service has already been partly delivered, any refund will take account of the portion of the service not provided.

3. Lateness

A 15-minute grace period is allowed for late arrival.

If you arrive more than 15 minutes but no more than 30 minutes after your scheduled appointment time, your session will continue for the remaining available time only, and the full service fee remains payable.

If you arrive more than 30 minutes after your scheduled appointment time, this will be treated as a no-show and your appointment may be cancelled. A new booking and payment will be required to rebook. Any amount retained will be assessed in accordance with the cancellation terms.

4. Service Deliverables

Following your Colour Analysis session, you will receive a written follow-up and digital colour swatch by email. Following a Wardrobe Edit, you will receive a written follow-up by email.

Deliverables will normally be provided within 7 business days of the relevant session, unless a different timeframe has been agreed. For Virtual Personal Shopping, the lookbook delivery date will be agreed as described in section 1.3. If unforeseen circumstances cause a delay, we will let you know and provide the deliverables as soon as reasonably possible.

Where a follow-up call is included in your service, this will be arranged by mutual agreement and is intended as an opportunity to discuss any questions following your session. It is typically available within 6 months of your initial appointment date. Up to 30 minutes is allocated for the call.

Individual Colour Analysis and Wardrobe Edit sessions are allocated up to 2 hours, Double Colour Analysis sessions up to 3.5 hours, and Personal Shopping sessions up to 4 hours. Actual session length may vary depending on the service booked and individual requirements.

5. Travel

Individual and Double Colour Analysis appointments take place at Hue & Bloom Studio and do not include travel.

For services delivered at a client’s home, workplace or another agreed location, including private events or corporate bookings, travel arrangements and any applicable charges will be confirmed in writing before the booking is finalised.

Travel within a 20-mile radius of Hue & Bloom Studio is included in the service price. For locations beyond this radius, mileage is charged at £0.55 per additional mile, calculated for both the outward and return journeys. For example, a location 25 miles away would incur a charge for 10 additional miles.

Where travel takes more than one hour each way, additional travel time is charged at £30 per hour, calculated proportionately for the time exceeding one hour on each leg of the journey. Part-hours are charged proportionately rather than rounded up to a full hour.

Parking costs incurred during home visits, private events or corporate bookings are the client’s responsibility unless otherwise agreed in advance.

6. Gift Cards

6.1 General Gift Card Terms

All Hue & Bloom Studio gift cards, including bespoke styling gift cards, are valid for 12 months from the date of issue. The expiry date will be stated on the gift card.

Gift cards may only be redeemed against the agreed service or value and cannot be exchanged for cash. Gift cards cannot be used in conjunction with other discounts or promotional offers unless expressly stated otherwise.

Gift cards should be kept safe and treated like cash. Please contact Hue & Bloom Studio as soon as possible if a gift card is lost, stolen or suspected of being used without permission. Replacement cannot be guaranteed.

To redeem a gift card, the recipient must contact Hue & Bloom Studio to arrange an appointment. Appointments are subject to availability and the booking terms applicable at the time.

Gift card purchases are subject to the cancellation and refund terms set out in section 6.2.

6.2 Cancellations, refunds and returns

You may cancel your gift card purchase within 14 days of purchase, provided the gift card has not been redeemed. Physical gift cards must be returned unused. Return postage is the customer’s responsibility.

If you cancel within this period, any refund due, including applicable delivery charges, will be processed in accordance with the law.

After the 14-day cancellation period, gift cards are non-refundable, except where a refund is required by law. Gift cards remain valid for 12 months from the date of issue and cannot be exchanged for cash.

If Hue & Bloom Studio is unable to fulfil an order, an appropriate remedy, including a refund where applicable, will be offered.

Once a gift card has been redeemed and an appointment booked, the cancellation and rescheduling terms in section 2 apply to the appointment.

6.3 Colour Analysis Gift Cards

Hue & Bloom Studio offers digital and physical Colour Analysis gift cards for the services and options displayed in the online shop at the time of purchase.

Full payment is required at the time of purchase. An order is confirmed once payment has been received.

Delivery
– Digital gift cards: Supplied as a PDF and emailed to the address provided at checkout within 48 hours of purchase.
– Physical gift cards: Dispatched using a tracked postal service within 48 hours of purchase. The delivery charge will be displayed at checkout.

Customers are responsible for providing accurate contact and delivery details. Please contact Hue & Bloom Studio if your gift card has not arrived within a reasonable timeframe.

6.4 Bespoke Styling Gift Cards

Gift cards for Wardrobe Edits, Personal Shopping and other bespoke styling services are available by arrangement and cannot be purchased directly through the online shop.

Before a bespoke gift card is issued, I will discuss the intended service and the recipient’s requirements with the purchaser, agree the scope of the service and confirm the total price, including any applicable additional time, travel or other charges. Full payment is required before the gift card is issued.

The gift card will reflect the agreed service or value. Any changes to the agreed service that affect the price will be discussed and agreed before the service takes place.

7. Scope of Service and Results

Our recommendations are based on professional judgement and are personalised to you. Colour Analysis, wardrobe editing and Personal Shopping are subjective services, and individual results may vary.

Colour Analysis results are based on the conditions and information available during your appointment, including lighting, draping and personal presentation on the day. Recommendations are tailored to your individual characteristics, preferences and circumstances.

Our advice is intended as guidance to support your own decision-making. You are not required to purchase any specific items or make particular changes to your wardrobe.

8. Client Responsibilities

You are responsible for providing accurate information ahead of your session, including any relevant preferences, requirements, accessibility needs or other information that may affect the service.

For Wardrobe Edit sessions taking place at your home, you are responsible for ensuring reasonable access to your wardrobe and the relevant areas of your home at the agreed appointment time.

9. Photography and Marketing Consent

We may wish to photograph or record results, before-and-after images or other content from your session for portfolio or marketing purposes. We will always ask for your explicit consent before doing so, and you are under no obligation to agree.

Where you have provided consent, you may withdraw it at any time by contacting hello@hueandbloomstudio.co.uk. Withdrawal of consent will not affect any use of images that has already taken place before your request. Please refer to the Privacy Notice for further details.

10. Intellectual Property

All appointment guides, reports, Colour Analysis results, personalised recommendations and written materials produced by Hue & Bloom Studio are provided for your personal use only. They may not be reproduced, shared commercially or republished without our prior written consent.

11. Liability

We take reasonable care in the provision of all services. To the extent permitted by law,our liability in connection with a service is limited to the total fee paid for that service.

We are not liable for indirect or consequential loss arising from our advice or recommendations, including the cost of purchases made following a session.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

12. Complaints

If you are unhappy with any aspect of our service, please contact us at hello@hueandbloomstudio.co.uk so we have the opportunity to resolve the matter.

We will acknowledge your complaint within 5 business days and aim to resolve it within 28 days. Complaints relating to the collection and use of personal data are addressed in the Privacy Notice.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in place at the time of your booking or purchase will apply to that booking or purchase.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Last updated: 26th October 2026